Privacy Policy
Effective Date: May 1, 2025 | Last Updated: May 1, 2025
Welcome to Kalankash, a multi-vendor e-commerce platform operated by Kasish Online Services Pvt. Ltd. ("we", "us", or "our"), registered in Nepal. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the "Platform").
By accessing or using the Platform — whether as a customer purchasing products or as a vendor selling products — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.
1. Company Information
- Company Name: Kasish Online Services Pvt. Ltd.
- Brand Name: Kalankash
- Address: Kathmandu, Nepal
- Email: support@kalankash.com
- Phone: +977-01-5400869
2. Information We Collect
We collect different types of information depending on how you use the Platform:
a) Information You Provide Directly
- Full name, email address, phone number, and delivery address
- Account credentials (username and hashed password)
- Payment information (processed securely via third-party gateways; we do not store raw card or wallet credentials)
- Order history, returns, and communications with customer support
- Profile photos or other content you upload
b) Vendor-Specific Information
- Business name, registration details, and tax identification information
- Bank account or mobile wallet details for payout processing
- Store description, product listings, and pricing information
- Government-issued identity documents for verification purposes
c) Automatically Collected Information
- Device information (device type, operating system, unique device identifiers)
- IP address and approximate geolocation
- Browser type, app version, and language preferences
- Pages visited, features used, search queries, and time spent on the Platform
- Crash logs and diagnostic data
3. How We Use Your Information
- To create and manage your account
- To process orders, payments, and deliveries
- To facilitate transactions between customers and vendors
- To provide customer support and resolve disputes
- To send transactional notifications (order confirmations, shipping updates, OTPs)
- To send promotional communications (only with your consent)
- To personalise your experience and recommend products
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations under Nepali law
- To improve and develop the Platform through analytics
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With Vendors: We share your name, delivery address, and order details with the vendor fulfilling your order.
- With Customers: Vendors' store names and product information are visible to customers on the Platform.
- With Service Providers: We engage trusted third parties (payment processors, logistics partners, cloud hosting, analytics providers) who process data on our behalf under confidentiality agreements.
- Legal Requirements: We may disclose information if required by Nepali law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity.
5. Data Security
We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your information. Passwords are stored using one-way hashing. Payment transactions are processed through PCI-DSS-compliant gateways (eSewa and Khalti) and we do not store raw payment credentials.
Despite our efforts, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements.
- Withdraw Consent: Opt out of marketing communications at any time via account settings or by contacting us.
- Data Portability: Receive your data in a structured format upon request.
To exercise these rights, contact us at support@kalankash.com. We will respond within 30 days.
7. Third-Party Services
The Platform integrates with the following third-party services, each governed by their own privacy policies:
- eSewa — Digital payment gateway (F1Soft International Pvt. Ltd., Nepal)
- Khalti — Digital payment gateway (Sparrow Pay Pvt. Ltd., Nepal)
- Google Analytics / Firebase — App analytics and crash reporting
- Google Play Services — App distribution and device authentication on Android
We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.
8. Cookies and Tracking Technologies
We use cookies and similar technologies (local storage, session tokens) to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookie settings through your browser, but disabling certain cookies may affect Platform functionality.
9. Children's Privacy
Kalankash is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will promptly delete that information. If you believe a child has provided us with their data, please contact us at support@kalankash.com.
10. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to 7 years as required by Nepali tax and commercial law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on the Platform prior to the change becoming effective. The updated policy will include a revised "Last Updated" date at the top of this page. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Company: Kasish Online Services Pvt. Ltd.
- Address: Kathmandu, Nepal
- Email: support@kalankash.com
- Phone: +977-01-5400869
This Privacy Policy is governed by the laws of Nepal. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Kathmandu, Nepal.